Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Wed OS platform. Please read them carefully. By creating an account or using the service, you agree to these Terms on behalf of yourself and the agency you represent.

1. Acceptance of these Terms

Wed OS is operated by AI First Solutions Pvt. Ltd. ("Wed OS", "we", "us", "our"), a company incorporated in India. By registering for, accessing, or using the platform at https://wed-os.com, you ("you", "the agency", "customer") accept these Terms and our Privacy Policy and Cookie Policy, which are incorporated by reference. If you are entering into these Terms on behalf of a business, you represent that you are authorised to bind that business. If you do not agree, do not use the platform.

2. Description of the service

Wed OS is a multi-tenant SaaS platform for wedding-planning agencies that supports the full lead-to-execution workflow, including lead management, wedding and event planning, guest lists and RSVP, vendor coordination, budgets and invoicing, and an AI copilot that assists with drafting and organising your own data. Features may be added, changed, or removed over time as the product evolves. We provide the service on an "as available" basis and may perform maintenance or updates from time to time.

3. Accounts and eligibility

To use the platform you must register an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 18 years old and capable of forming a binding contract. You agree to notify us promptly at support@wed-os.com of any unauthorised use of your account. You are responsible for the acts and omissions of any team members you invite into your workspace.

4. Subscription and billing

Paid subscription

Access to the platform's features requires an active, paid subscription. Fees, billing cycles, and plan inclusions are as presented at the point of purchase or in a separate order.

Payments via Razorpay

Subscription payments are processed by our third-party payment provider, Razorpay. By subscribing, you authorise us (through Razorpay) to charge your chosen payment method for the applicable fees. We do not store your full card details; those are handled by Razorpay under its own terms.

Renewal

Unless otherwise stated, subscriptions renew automatically at the end of each billing period at the then-current rate, until cancelled. You may cancel renewal at any time before the next billing date; cancellation takes effect at the end of the current paid period.

Taxes and GST

All fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, including Goods and Services Tax (GST), which will be added where required by law.

Refunds

Refunds are handled on a case-by-case basis at our discretion. We do not provide automatic refunds for partial billing periods or for time remaining after a cancellation. If you believe you have been charged in error, contact support@wed-os.com and we will review your request in good faith.

5. Acceptable use

You agree not to, and not to permit others to:

• Use the platform for any unlawful, fraudulent, or harmful purpose, or in violation of any applicable law or third-party right.
• Upload malware, or attempt to gain unauthorised access to the platform, other tenants' data, or our systems.
• Interfere with or disrupt the integrity or performance of the service, including probing, scanning, or load-testing without permission.
• Reverse engineer, decompile, or attempt to extract source code, except to the extent permitted by law.
• Resell, sublicense, or provide the service to third parties except as expressly permitted.
• Use the AI copilot to generate unlawful, infringing, or abusive content, or to process data you have no right to process.
• Send unsolicited communications ("spam") through the platform.

6. Your data and guest consent responsibilities

You retain ownership of the data you and your team input into the platform ("Customer Data"), including wedding and guest data. As between you and Wed OS, you are the Data Fiduciary/Controller for guest data and Wed OS acts as your Data Processor, processing that data on your behalf and instructions to provide the service (see our Privacy Policy).

You are solely responsible for: (a) the accuracy and legality of Customer Data; (b) having a valid lawful basis and, where required, obtaining the necessary consent from guests and couples before collecting and uploading their personal data (including any dietary notes or, where used, identity details); (c) honouring data-subject requests from your guests; and (d) configuring the optional on-device ID-capture feature responsibly. You grant us the limited rights necessary to host and process Customer Data to deliver the service. You must not upload data you are not authorised to share.

7. Intellectual property

The platform, including its software, design, branding, and content (excluding Customer Data), is owned by AI First Solutions Pvt. Ltd. or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the platform during your subscription solely for your internal business purposes. All rights not expressly granted are reserved. You may not use our name, logo, or marks without prior written permission. Any feedback you provide may be used by us without obligation to you.

8. Third-party services

The platform integrates third-party services, including Razorpay (payments), Resend (email delivery), Google Gemini (AI features), and our cloud hosting provider. Your use of features that rely on these services may also be subject to the third party's terms, and we are not responsible for the acts, omissions, or availability of third-party services. AI-generated output may be inaccurate or incomplete; you are responsible for reviewing it before relying on or acting upon it.

9. Disclaimers

To the fullest extent permitted by law, the platform is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that it will meet your specific requirements, or that AI copilot output will be accurate.

10. Limitation of liability

To the fullest extent permitted by law, in no event will AI First Solutions Pvt. Ltd. or its officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of (or inability to use) the platform, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms or the service will not exceed the amount of subscription fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify, defend, and hold harmless AI First Solutions Pvt. Ltd. and its personnel from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your failure to obtain required guest consents or to have a lawful basis for processing; (c) your violation of these Terms or applicable law; or (d) your misuse of the platform.

12. Suspension and termination

You may stop using the platform and cancel your subscription at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees, use the platform unlawfully, or create risk or possible legal exposure for us or other customers. Upon termination, your right to use the platform ceases. We will make Customer Data available for export for a limited period following termination, after which it may be deleted in accordance with our Privacy Policy and applicable law. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnity) will survive.

13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to any applicable mandatory law, the courts having jurisdiction over the registered office of AI First Solutions Pvt. Ltd. in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the platform.

14. Changes to these Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the platform after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the platform.

15. Contact

For questions about these Terms, contact:

AI First Solutions Pvt. Ltd.
Legal: legal@wed-os.com
Support: support@wed-os.com